Terms & Conditions
General terms for using ZinZen Store and submitting an order request.
Store operator
ZinZen Store is the retail store operated by ZinZen Global (Pvt) Ltd., 77/3, Mattegoda, Western Province 10240, Sri Lanka. Contact: sales@zinzen.lk · +94 77 107 2998.
Product information
We try to keep titles, images, descriptions, prices, variations and availability accurate. Minor visual differences may occur because of screens, packaging updates or supplier changes. If a material error is found before fulfilment, we will contact you.
Orders and stock
Product availability reflects the connected inventory and may change as customers shop. Online card checkout creates an order pending payment, with items held for up to 20 minutes. The order is confirmed after verified payment, subject to stock and fulfilment checks. Other payment methods create an order request and follow the confirmation instructions at checkout. We will contact you if an item becomes unavailable or clarification is required.
Pricing
Prices are shown in Sri Lankan Rupees (LKR). The price shown at checkout is used for the order request, subject to correction of obvious technical or catalogue errors before confirmation.
Payments
Available payment options may include Cash on Delivery, bank transfer, card payment and KOKO where applicable. Card Payment opens the secure Dialog payment page directly from checkout; card details are entered there. The order is confirmed after payment is verified. KOKO links are sent through WhatsApp, while bank-transfer instructions are shown after submitting the order request. Cash at pickup is available for store collection.
Delivery and pickup
Delivery and pickup are governed by our Shipping & Delivery Policy. Delivery normally takes about 2–4 working days after confirmation, subject to destination and courier conditions.
Returns and exchanges
Eligible returns and exchanges are governed by our Return & Exchange Policy. The standard return window is 7 days from delivery, subject to the published eligibility, condition, return-method and return-cost rules.
Cancellations, refunds and support
If you need to change or cancel an order request, contact us as soon as possible. Once an order has been dispatched or a payment has been processed, the available solution depends on the order status, payment method and applicable return conditions.
Approved refunds are handled according to the Return & Exchange Policy, including the published 5-day refund processing period after the returned item is received and verified.
These terms do not remove rights that may apply under Sri Lankan law. If part of these terms is found not to apply, the remaining provisions continue to operate to the extent permitted.
Website use
Please do not misuse the website, attempt unauthorised access, interfere with store operation, submit false orders, or use Store content in a way that infringes applicable rights. Store branding, original content and site materials remain subject to their respective rights.